At Malou Angels Home Care, we believe that thoughtful planning and transparent communication create the foundation for exceptional care. Our structured approach is designed to ensure every client receives reliable, personalized, and heart-centered service - delivered with consistency and elegance.

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Below are answers to some of the most common questions families ask when considering our services.

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Q: What makes Malou Angels Home Care different from other providers?

A: We are not a franchise or volume-driven agency. Malou Angels was created to bring elegant, high-touch care into the homes of individuals who value quality, discretion, and genuine connection.

 

Our services are rooted in:

• Heart-centered values

• Concierge-level attention to detail

• Graceful, emotionally intelligent caregivers

• Personalized care plans with consistent communication

• A founder-led mission inspired by family and delivered with soul

 

Q: How are your caregivers selected and trained?

A: Every caregiver at Malou Angels is carefully screened, selected, and personally matched to each client. We go beyond background checks—we assess emotional intelligence, etiquette, cultural awareness, and communication skills.

 

Our Angels are:

• Certified and trained in non-medical home care

• Oriented in privacy, discretion, and high-standard households

• Guided through a heart-centered onboarding process

• Regularly evaluated for performance, presence, and professionalism

 

Q: How do you ensure consistency across different shifts or caregivers?

A: Consistency is one of our core promises. We use a real-time scheduling and care coordination system (SwyftOps) to track caregiver assignments, shift notes, and client preferences. In addition:

• We assign primary and backup caregivers to every case

• We document routines, preferences, and wellness updates

• Our team maintains ongoing communication with family decision-makers

 

Q: What does ‘structured care’ mean in practice?

A: Structured care means your experience is organized, dependable, and tailored. From onboarding to daily routines, we follow a consistent process:

1. In-depth discovery and care assessment

2. Thoughtful caregiver match

3. Clear care plan with outlined schedules and responsibilities

4. Ongoing check-ins and flexibility as needs evolve

5. Weekly updates (if desired) to family or care coordinators

This structure allows us to provide care that feels personal - but never disorganized.

 

Q: Can care be adjusted based on changing needs?

A: Absolutely. We understand that care needs shift over time. Whether due to health changes, travel, or life transitions, we adjust schedules, services, and caregiver assignments with ease and grace. You are never locked into a rigid plan. Flexibility is part of our structure.

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Have more questions or want to talk with our team?

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